Getting more customer reviews is something many businesses want, but it's not always easy to ask for them or keep track. That's where a tool like reputationbuilder can come in handy. It lets you send automatic requests to your happy customers and keeps things simple, so you don’t have to chase people around for feedback.
So how does it work? Let’s break it down in a straightforward way.
First, you'll need a list of your recent customers. That could be gathered from your booking system, customer database, or even a spreadsheet. Once you’ve got that, you can upload it into the platform. From there, the system takes over—it starts sending out messages asking your customers to leave a review. These messages can be sent by email or even text, depending on what your customers prefer.
What’s great is that you can write your own message or use a template. You can keep the tone friendly, thank them for their business, and give them a link where they can leave a review. Making it easy really increases your chances of getting more responses.
Another helpful part is being able to keep track of who’s left a review and who hasn’t. You can see all the activity in one place and even set it up so that friendly reminders go out after a few days. This saves you from having to do it all by hand and means no one gets forgotten.
And what if someone isn’t happy? The system can spot negative feedback early and send it to you directly, so you can respond quickly before it becomes public. That way, you protect your business reputation while showing that you care about your customers.
Getting more reviews can build trust and bring in new business. And automating that process means you get results without adding more to your already busy day. Anyone can set this up; you don’t have to be a tech expert. You just need a few minutes and some basic customer info.
In the end, using tools like this helps you build stronger relationships with your customers and keep improving based on what they’re saying. And that’s good for everyone.